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FaQs. General Information

ORDER & PAYMENT

  • How to place an order?

    To place your order, follow these steps :
    * Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
    *Once you’re done, click the ‘Add To Cart’ button.
    *After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
    *From there, you can either login to your existing 88owlz account or simply continue as a 'New User' and create one.
    *Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

  • How do I know if my order was placed successfully?

    Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
    *You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

  • How do I check the status of my order?Tracking my order?

    To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
    *Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
    *After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
    *In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
    *If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info.88owlz@gmail.com, we will see what we can do to help.

  • Is there any additional charge for COD orders?

    Yes, we charge a flat fee of ₹ 25 for COD orders.

  • Why can’t I see the COD option?

    If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

  • I wish to add few more products in my order. Will it be possible?

    Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

  • How can I get my order delivered faster?

    Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.

  • I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

    We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at info.88owlz@gmail.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

  • How do I cancel the order, I have placed?

    Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. If you are facing an issue, please email us at info.88owlz@gmail.com and we will sort it for you.

  • What should I do if my payment fails?

    In case there is a failure in payment, please retry and keep the following things in mind:
    *Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
    *If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info.88owlz@gmail.com.

  • Do you take bulk orders/ customise products?

    Yes, we absolutely do. You can email us with your order and design details at corporate.88owlz@gmail.com . We’ll also try and work out a discount for you, depending on the quantity of your order.
    *You can check out our Bulk/ Custom Orders page for more details.

Shipping & Tracking

  • Can I modify the shipping address of my order before it has been shipped?

    Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

  • How long will it take for my order to be delivered?

    Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

  • When will my products on pre-order be shipped?

    We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

  • Are there any additional shipping charges?

    Shipping charges are provided when we do check out. Shipping charges are as per weight and location.

  • How do I track my order?

    You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

  • What if my order is undelivered?

    For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund in your account which will reflect in 7-8 days.

Returns & Refund

  • What are the terms of return policy ?

    Customers can return their order within 15 days after an order has been delivered. We have a reverse pick up facility for most pin codes. For pin codes that are non- serviceable by our courier partners against the reverse pick up policy, you will have to self ship the product(s).
    *In the interest of hygiene, we may refuse returns where it's obvious that the item has been used, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at info.88owlz@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
    *If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on info.88owlz@gmail.com.
    *Gift cards/vouchers are non-refundable.
    *Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
    *To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to soft toys. 88owlz may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

  • How do I create a Return request?

    To return your order, you will need to log in to your account and follow the steps:
    *Go to 'Orders'
    *Click on the return button next to the product you want to return.
    *Select the reason for return from the dropdown.
    *Select the mode of return as reverse pick up or self shipping.
    *In case your pin-code is serviceable for a reverse pick up, kindly confirm the address and contact number.
    *Click on the acknowledgment box and submit your return request.
    *In case your pin-code is non serviceable for the reverse pick up facility, we request you to self-ship the product to us.

  • I have created a Return request. When will the product be picked up?

    Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is picked up, the complete amount will be refunded to your account within 7-8 days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

  • Where should I self-ship the Returns?

    In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
    *88owlz M50, 3rd floor, M-Block market, Greater Kailash - 2, New Delhi - 110048"
    Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount will be refunded to your account within 7-8 days.

  • I wish to exchange the product.

    We only accept returns and we do have an easy 15 days return policy available. You may go through the frequently asked questions under the 'Return and Refunds' section to know more.

  • My product has been picked up but I have not got my refund yet.

    If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflecting as TSS money, please email us at info.88owlz@gmail.com and we will sort it out for you.

  • The product I want to return was bought on discount. Will I get refunded the full amount?

    No. You will only receive the exact amount paid for the product.

  • In case I return the products, will the COD/Shipping/Gifting charges be credited back?

    No. These are charges applicable each time an order is placed and are non-refundable.

Exclusive

  • What happens if I want to cancel my membership mid-way?

    The Exclusive memberhsip is non-refundable and non-transferable. Your annual/monthly membership may be canceled by 88Owlz in case of misuse or for any other reason, at the sole discretion of 88Owlz. In the even of cancellation, your membership fee will be refunded on a pro-rata basis.

  • Can I club the Exclusive discount with other offers?

    Yes, you can club offers specifically available for the member.

MISCELLANEOUS

  • Will I automatically receive marketing emails from you after registration?

    You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

  • Are gift vouchers refundable?

    Gift vouchers are non refundable.

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